Refund policy

Return Policy
At Frankie Said Meow, every order is packed with love. Because many of our items are made to order, at this time we can't offer returns or exchanges for buyer’s remorse, wrong sizes, or color changes. So pretty please, double-check your order before confirming!

Received something damaged or not quite right?
We got you! If your item arrives damaged, defective, or just plain wonky, let us know within 20 days of delivery. Shoot us a message and include photos of the issue — we’ll work with our partners to make it right. Most of the time, that means a replacement or a refund on the affected item.

Important Notes:

• All claims must be submitted within 20 days of delivery.

• We can’t accept returns for items that were custom made just for you unless they’re damaged or misprinted.

• For packages lost in transit, reach out to us and we'll find out what's going on. All claims must be submitted no later than 20 days after the estimated delivery date.

Questions? Concerns? A good meme? Email us at frankie@frankiesaidmeow.com and we’ll pounce on it ASAP.